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Global Chaos as Microsoft Outage Disrupts Critical Services

19th Jul, 2024

A massive Microsoft outage has caused disruption worldwide, affecting everything from flights to financial systems. Critical sectors like healthcare, transportation, and broadcasting experienced significant operational halts, with Windows computers across various networks shutting down unexpectedly. This technical glitch led to operational shutdowns at major airports like Heathrow, Gatwick, and Edinburgh on one of the busiest travel days post-Covid, and disturbances in train schedules due to extensive IT complications.

Hospitals and GP surgeries faced shutdowns, impacting essential services, while media outlets like Sky News and CBBC temporarily went off air. Banking and stock exchange operations were also interrupted, creating substantial queues and delays across multiple services.

CrowdStrike, a major cybersecurity firm, acknowledged a faulty security update in their Falcon application as the probable cause, issuing a Microsoft outage workaround. Although primarily seen as a technical failure by experts, the possibility of an outage being caused by a cyberattack is plausible, underscoring the potential vulnerability and widespread impact of such incidents on global infrastructure.

Exploring the ‘What If?’: Cyber Threat Actor Involvement

If this outage had been the result of a cyberattack, experts would be scrutinising several key indicators to confirm threat actor involvement. They would look for evidence of deliberate exploitation of vulnerabilities, particularly those recently discovered and patched, which might indicate a targeted attack. Analysts would also examine the nature of the traffic prior to the outage, searching for any anomalies that could suggest premeditated malicious activity, such as unusual outbound data flows or spikes in access requests.

Additionally, digital forensics teams would analyse the rogue update’s code to detect any embedded malicious components that could have been intentionally introduced. The presence of such elements would strongly point to cybercriminal involvement rather than a simple coding error.

UK Government’s Role in Attribution

Determining the attribution for such a cyber incident involves complex and multi-faceted approaches, particularly if a malicious threat actor is suspected. The UK Government, through agencies like the National Cyber Security Centre (NCSC), would collaborate with international intelligence communities to trace digital footprints back to their origins. This process includes analysing IP addresses, malware samples, attack methodologies, and even linguistic clues within the code that might suggest a specific group or nation-state involvement.

The government might also employ reverse engineering tactics to dissect the malware or rogue elements used in the attack, seeking clues that align with known threat actor profiles or previous attacks. Satellite data, human intelligence, and communications intercepts could play crucial roles in corroborating digital evidence.

As investigations continue, these efforts to attribute the attack will be critical in shaping responses and updating cybersecurity policies to mitigate future risks. Meanwhile, the cybersecurity community remains vigilant, aware that the distinction between a technical malfunction and a sophisticated cyberattack can be both subtle and significant, with national security and public safety at stake.

Authors

Ian Hirst

Partner, Cyber Threat Services

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