The Energy Act: Future regulation of energy smart appliances

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Case Studies

Powering Alt HAN Co.'s Smart Meter Rollout

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Digital Operation Resilience Act (DORA) - Is your organisation on track?

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As Net Zero and other market initiatives drive immense change within the energy sector, our experts ensure those ambitions are realised through smart design and management of complex market arrangements.

The Energy Lifecycle


Generation is the process of transforming primary energy sources (such as fossil fuels, nuclear energy and renewables) into electricity.

With our strong expertise in downstream technologies such as electric vehicles, we comment on and influence the debate on the sort of energy infrastructure we will require in the future.


Transmission is the process of moving gas and electricity from where it is produced to distribution networks where it is distributed for use.

Hydrogen is one of a handful of new, low carbon solutions that will be critical for the UK’s transition to net zero. We help inform Hydrogen policies and are the secretariat to Hydrogen UK.

UK Government Launches Plan to Create a Thriving Low Carbon Hydrogen Sector


The Distribution Network (both gas and electricity) transports energy from the transmission system to the end consumer.

Gemserv plays an important role in gas industry governance. For example, we administer the Independent Gas Transporter Uniform Network Code (IGT UNC).

IGT UNC Case Study


Suppliers buy gas and electricity in bulk on the wholesale market and sell them to customers in the retail market.

We have been involved since the start of Ofgem’s Faster Switching Programme with the Master Registration Agreement (MRA), which has now been superseded by the Retail Energy Code (REC).

RECCo announces Code Manager bid partners for delivery of consumer-focused approach to UK retail energy

Smart Meters

Smart Meters, installed by suppliers, send meter readings via a dedicated communications network to suppliers.

We are the code administrator for the Smart Energy Code which sets out the industry rules for the GB smart metering programme. We have also supported the Alt HAN programme to design and manufacture a range-extending “alternative home area network” solution for the 1 million+ British households that are currently unable to enjoy the many benefits of smart metering because they live in blackspots.

Boosting Confidence in Smart Metering Equipment Through SMDA Testing


Customers can choose who they want to supply the energy that they use.

We have a team specifically tasked with ensuring that the voice of the consumer is included in the Retail Energy Code (REC). We support and advise a number of industry metering forums such as the Prepayment Metering Forum (PPMF) which is a working group established for the discussion of matters relating to all types of electricity prepayment meters including technical, operational, and regulatory issues that impact the operations of prepayment meters.

Vulnerable Consumers - Mum and the robot

Micro Generation

Microgeneration is the small-scale generation of heat and electric power by individuals, small businesses and communities. Increasingly in the future, consumers and businesses will utilise these alternative power sources.

We are the administrator for Heat Networks Investment Project.

After a long wait, the Heat and Buildings Strategy is finally here

Our Service Offerings

    Solution & Design

    Our in-depth understanding of emerging technology, data management and market arrangements support clients to design and deliver compliant and secure solutions within the myriad of market rules. We work with Governments, Regulators, Industry Bodies and Energy Companies throughout the UK and Ireland to design and manage market arrangements so that they remain fit for purpose and supportive of policy goals.

    Collaboration & Management

    We believe that success is achievable and sustainable when we all work together, contribute our ideas and collaborate. From wind turbines to home energy systems, energy solutions have a multitude of different stakeholders. Enabled by our deep energy insight, we facilitate value creation across the supply chain, supporting engagement in structured, transparent and open ways. We make the market rules work better for everyone

    Assurance & Insight

    New technology and operational activity is expanding risk and compliance challenges. Our team helps assure and understand performance, and we support our clients as they build confidence operating within these multifaceted arrangements. Gemserv further uses our deep technical, regulatory and industry knowledge to provide insight on market activities and behaviours, offering guidance that cuts through the distractions and provides actionable intelligence to support strategy and policy development.

Tomorrow’s Energy Economy

The world of energy has dramatically changed, with technology and innovation now carving out new opportunities which will transform how we approach and integrate more sustainable solutions.

Our experts across key areas such as low carbon, data protection, cyber security, energy and hydrogen are looking at not only how the future of energy will transform business, but also how it can make businesses more efficient, profitable and future ready.

The race is on. Let’s take a look at what tomorrow’s energy economy might look like.

Find out more
Image of Smart home control panel on virtual screen. Internet of things, IOT, process automation concept.

Harnessing our sector knowledge, bringing together a more connected world.

  • Smart Energy

    Technology is already seeing the vision of a smarter energy world become a reality.

  • Cabling, circuits in gold


    Our services help establish and maintain innovative market arrangements to enable change and ensure everyone can compete on a level playing field.

  • Scheme Management

    We design, develop and manage assurance schemes for some of the most significant industry initiatives including smart metering and retail market entry.

  • Green Energy

    The traditional energy system is rapidly shifting to a decentralised, decarbonised and digitised one.

  • Governance

    Our core strengths help government departments, regulators, industry bodies and businesses navigate the changing landscape and help markets work efficiently, with integrity and for everyone.

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