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Payment Card Compliance for Step Change Outsourcing

14th Nov, 2023

Step Change Outsourcing (SCO) are a provider of outsourced call centre services, and process card transactions on behalf of their clients. As a Service Provider, SCO must assure their clients that they are compliant with the global Payment Card Industry Data Security Standards (PCI DSS) and ISO 27001:2013.

The client required support in ensuring that key security requirements were being met to high standards. However, this needed to be delivered in a way that meant minimal disruption to the organisation in a way that didn’t negatively impact overhead.

The Solution

  • Engaged SCO on recent PCI DSS assessments.
  • Identified scope with key stakeholders to ensure the assessment is carried out effectively and efficiently.
  • Provide advice and guidance to help SCO maintain compliance.
  • Addressed the client’s unique challenges with bespoke services.

The Impact

  • Maintained SCO’s PCI DSS compliance.
  • Avoided impacting their “Business as Usual” process.
  • Supported SCO in adopting a robust security culture.
  • Enabled SCO’s compliance team to meet their deadlines.


Aparna Murali

Information Security Principal Consultant

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