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Call for Action on Energy Prepayment Meters

3rd Apr, 2023

Gemserv welcome the opportunity to respond to Ofgem’s Call for evidence on energy prepayment meter rules and protections for domestic consumers.

Gemserv is at the centre of the energy market, including having a vital role as Code Manager for the Retail Energy Code (REC), the Smart Energy Code (SEC) and the IGT UNC and as Chair for the Prepayment Metering Forum (PPMF), and therefore has a unique perspective on this subject. As such, we have outlined our thoughts regarding Ofgem’s areas of consideration to contribute to the discussions around the change in regulatory approach to energy prepayment meters.

With our Code Manager and wider industry expertise, including our Customer Advocate Manager and position as Chair of the PPMF, we would be able to assist with this review and use the PPMF for wider industry engagement.

Click below to read Gemserv’s open letter to Ofgem.

> Gemserv’s Open Letter on Prepayment meter rules and protections for domestic consumers


For further information, please contact Sarah Fuller,


Sarah Fuller

Head of Gemserv Ireland

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