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Elevating cyber security for an energy network client

19th Feb, 2024


Our client, who serves 910K+ customers in Northern Ireland, sought a Cyber Security partner for expert guidance and real-time support during incidents. They aimed for tailored advice, independence, and compliance with NIS and ISO 27001 standards.

Their expectations from their cyber security partner were:

  • Proven experience in generating policies, procedures, baselines, and standards.
  • Conducting NIS Regulation-based Gap Analysis.
  • Proposing methodologies and performing risk assessments.
  • Evaluating and testing implemented solutions.

Some of the client’s deliverables included:

  • Infrastructure health checks.
  • Application security and penetration testing.
  • Security training.


  • We conducted two days of stakeholder engagement workshops to build key relationships and define the scope of work, ensuring alignment for a successful partnership.
  • Implemented ad-hoc services, established a dedicated ticketing system, and set up a secure file-sharing platform for efficient communication, incident reporting, and secure document uploads.
  • Performed a comprehensive NIS directive gap analysis, recommending updates and additions to ensure compliance with current security policies.


  • We developed an ongoing cyber security solution that adheres to NIS and ISO 27001.
  • The client commissioned Gemserv to undertake further security work relating to smart metering.


Mandeep Thandi

Director of Cyber & Privacy

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